Privacy Policy
Florams Apiary ([LEGAL NAME], Dutch Chamber of Commerce no. [KVK NUMMER]), established at [STRAAT + NR], [POSTCODE] [PLAATS], Netherlands, is the controller responsible for the processing of personal data described in this policy.
What data we process
- Name, address, city and country
- Email address and (optionally) phone number
- Order and payment information
- IP address and technical visit data (via our webshop provider)
Why, and on what legal basis
- Performance of the contract: processing and shipping your order.
- Legal obligation: retaining invoice and accounting data.
- Legitimate interest: customer service, fraud prevention, improving the shop.
- Consent: analytical/marketing cookies and any newsletter (withdrawable at any time).
Who we share data with
Only with parties needed to fulfil your order, and only for that purpose:
- Our webshop provider (Shopify Inc.)
- Payment service provider(s)
- Carrier(s) such as PostNL or DHL
- Email and invoicing providers
- Dutch Tax Authority, where legally required
Where required, data processing agreements are in place with these parties.
How long we keep data
- Invoice and accounting data: 7 years (Dutch tax retention obligation).
- Customer account data: until you request deletion.
- Analytics data: up to 26 months.
Your rights
You have the right to access, rectify, delete, restrict or port your data, and to object to processing. To make a request, email [CONTACT EMAIL].
If you are unhappy with how we handle your data, you have the right to file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).
Security
We take appropriate technical and organisational measures to protect your data against loss or unlawful processing.